Need help while shopping at PopIconTees.com?
Have a question about placing your order, or what to do
once you've made your first purchase? This convenient
online service guide will help answer your questions.
·How do I place
an instant order online with a credit card?
Ordering online at PopIconTees.com is fast and easy! Simply
follow the steps below to complete your purchase online.
1.
Browse PopIconTees.com for items
you would like to order. If you need help finding
an item, use the search facility, located near the
top of each page, to find it.
2.
When you have found an item you
would like to purchase, then enter the quantity,
select the style, and click the "+
add to cart" button.
3.
Continue to browse, and add more
items to your order, if you like.
4.
When you are done shopping, click
the "» checkout"
button to go to the checkout form.
5.
Enter your name and address, and
the shipping location if different from that given
in your personal information. (Note: Please make
sure this information is correct, as you will not
have the option to modify it once you've passed
this page!)
6.
Select your payment preference,
either "credit card"
or "PayPal" (Please
click here
to learn more about your payment options.)
Click the "» checkout"
button to go to the shipping options.
7.
Select one of the shipping options
listed. To facilitate your decision, there is next
to each option an estimated time of delivery and
cost. The cost is automatically calculated by USPS
based on the total weight of the items in your order
and is neither determined nor inflated by PopIconTees.com.
After you have made your selection, click on the
"» checkout" button
to go to the order summary page.
8.
The order summary lists the cost
of the items ordered, shipping, and handling, and
the grand total. Check that all this information
is correct and then click the "»
checkout" button to go to the payment
page.
9.
If you had selected "credit
card" as your payment method, you will transfer
to the Moneris Solutions secure server to enter
your credit card information. If you had chosen
"PayPal" then you will transfer to the
PayPal secure server and have the option of paying
with or without a PayPal account. In either case,
enter the information required and then conclude
the payment processing by clicking on the "Process
Transaction" button (Moneris) or ""
(PayPal) to go to PopIconTees.com "Thank You"
page.
10.
The "Thank You" page
displays the complete details of your order. (A
copy of this is sent to your e-mail address.) Check
to make sure all of the information in it is correct.
That is it. The entire checkout procedure should
not take more than five minutes to complete.
11.
Both PopIconTees.com and either
Moneris Solutions or PayPal immediately sends an
order details confirmation to your e-mail address.
Please retain these as you may need the information
in them should you enquire about your order.
·Can I fax in
an order and pay for it with my credit card?
Yes. You can use thePopIconTees.com
Manual Order Form
to fax in your order and pay for it with your Visa or
MasterCard. It is simple and fast to do! Simply follow
the steps below to complete your purchase by fax and pay
for it with your credit card.
Fill in the "BILLED TO"
section with all the details indicated. Fill in
the "SHIPPING TO" section ONLY if it is
different from your billing address.
3.
Fill in the "METHOD OF PAYMENT"
section by ticking either the Visa or MasterCard
check box and writing down your credit card details.
(Note: If you are concerned about
faxing your credit card details, please tick the
check box below the credit card options and we will
phone you to collect that information.)
4.
Select the type of shipping you
prefer in the "SHIPPING CHARGES" section.
(Note: After we receive your fax
order form, we will e-mail you back with the cost
of the shipping option you selected and the final
total of your order.)
5.
Now you are ready to shop! Please
take your time and browse the PopIconTees.com store
for the items you would like to order. As you see
the items you want, simply fill in all their details
at the bottom of the order form and make sure to
include the product i.d., description, size, quantity,
unit cost, and sub-total.
6.
Fax your order form to PopIconTees.com
at 416-778-5481. If you are unable to fax your order
form, then scan the form and e-mail it to PopIconTees.com
at info@thechestore.com
as an attachment.
7.
When we have received your order
form, we will reply by e-mail within 24 hours (during
the business week) with the shipping costs and to
finalize your order.
8.
Approve or cancel the final costs
by e-mail. Once we receive your approval, we will
process your credit card and ship your items immediately.
9.
Both PopIconTees.com and its payment
processor, Moneris Solutions, immediately send an
order details confirmation to your e-mail address.
Please retain these as you may need the information
in them should you enquire about your order.
Yes. You can still pay the "old fashion" way,
by mailing in a payment to PopIconTees.com. Send us your
order by e-mail or by faxing in a completed Manual
Order Form
and then send your payment to PopIconTees.com by regular
mail. Simply follow the steps below to place an order
and pay for it without a credit card.
1.
E-mail PopIconTees.com all the
details of your order to info@thechestore.com,
making sure to include your name, full shipping
address, telephone number, and e-mail address, along
with all the order details, including product ID,
description, size, and quantity, or,
When we have received your e-mail
order or your order form, we will reply by e-mail
within 24 hours (during the business week) with
the shipping costs and to finalize your order.
4.
If you approve the final costs
in our e-mail, then mail in your payment, made out
to The Che Store, to the address given at the top
of the form.
You may pay by one of the following ways:
·
Money Order
— gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note:
Actual M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International
Postal Money Order — gets you
immediate shipping, but please make sure it's
the PINK M.O.
(for international), not the green
M.O. (for U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail
or the order form with all your details.
5.
We will fill your order and ship
it within 24 hours (during the business week) of
receiving your payment.
6.
PopIconTees.com immediately sends
an order details confirmation to your e-mail address.
Please retain this as you may need the information
in it should you need to enquire about your order.
You will receive a shipping confirmation e-mail from USPS
once your order has been shipped. This e-mail will include
your USPS tracking number. Due to tracking limitations
of the United States Postal Service for International
orders, package tracking is currently unavailable for
most deliveries.
Please click here
to go to the USPS "Track & Confirm" web page.
IMPORTANT NOTICE ABOUT YOUR DELIVERY: Due to heightened
security concerns with the postal service, U.S. customers
please allow up to 10 business days for delivery of your
product. International customers please allow up to 5
weeks at least for delivery of your product. If you have
not received your order within this time frame, please
contact our Customer Service Department here.
If you have misplaced the tracking number you received
from USPS, PopIconTees.com can still find your order.
Please click here
to contact PopIconTees.com if you have lost your tracking
number.
Please note that you will
need your Order ID for this. The Order ID is included
in the original order confirmation e-mail that you received
from PopIconTees.com after you placed your order.
You may cancel your order within 60 minutes of placing
it. Simply follow these steps:
1.
Click on the "Contact" link at
the top of the page.
2.
Complete the contact form with
your name, e-mail address an Order ID. Ensure you
select "Cancel your order" from the "Subject" drop-down
menu.
3.
Click on the submit button to
submit your request to cancel your order.
What if it has been more than 60 minutes
since I placed my order?
While we can't guarantee cancellations made after 60 minutes,
if your order has not entered our order processing window,
we may still be able to cancel your order.
For your convenience, we'll send you an e-mail letting
you know whether your order cancellation was successful.
It may take 2-3 business days to confirm your request.
A Final Note:
If your cancellation was not successful, you can always
return order for a refund, less the shipping fees, within
30 days of the date of shipment.
Please
click here for information
about returning your order.
Orders received by 12:00 p.m. (noon) EST Monday-Friday
will be shipped within 36 hours and delivered
by USPS.
Please note that all items are subject
to in-stock availability. Delays or a cancellation may
occur if the number of orders exceeds in-stock inventory.
We apologize in advance for any inconvenience this may
cause.
You will receive a shipping confirmation e-mail from USPS
once your order has been shipped. This e-mail will include
your USPS tracking number, which you may use to track
your order.
Please click here
to go to the USPS "Track & Confirm" web page.
Important: Orders received by 12:00 p.m.
(noon) EST Monday-Friday will be shipped within
24 hours and delivered by USPS.
Delivery times will vary depending on the shipping option
you choose when placing your order. These times
are not guaranteed.
Domestic shipping options (USPS):
1.
First Class Mail: 4-10
business days (approximately), insurance not included
2.
Priority Mail: 2-5 business
days (approximately), insurance not included
3.
Express Mail: 1-2 business
days, insurance not included
International shipping options (USPS):
1.
First-Class Mail International:
7-45 business days (USPS does not give an exact
delivery time — you will see the term "Varies"
where you select this option at checkout —
but expect 1.5-4 weeks to Europe. Insurance not
included.)
2.
Priority Mail International:
6-10 business days (approximately), insurance not
included
3.
Express Mail International:
3-5 days to most major markets, includes tracking
and insurance up to $100.00
Please note that packages sent to
international locations usually leave the U.S.A. 2-4 days
after the order is placed. There is usually an indeterminant
delay at customs and therefore we are unable to give an
exact delivery time.
Please click here
to go to the USPS "Shipping Products & Services" web
page about USPS delivery times.
Please
note that orders will not be shipped on the following
holidays, but will be on the next business day.
Monday, January 16 — Martin Luther King Jr.'s Birthday
Monday, February 20 — Washington's Birthday (President's
Day)
Monday, May 29 — Memorial Day
Tuesday, July 4 — Independence Day
Monday, September 4 — Labor Day
Monday, October 9 — Columbus Day
Friday, November 10 — Veterans Day
Thursday, November 23 — Thanksgiving Day
Monday, December 25 — Christmas Day
Monday, January 1, 2007 — New Year's Day
Our shipping rates are automatically calculated based
on the final total weight and shipping address of your
order according to the USPS shipping guide and price list.
We neither mark up shipping nor have control over the
rates you are given, as they are actually calculated on
the USPS web site and displayed on our web site. Depending
on your shipping address and total weight, you'll be presented
a few shipping options to choose from, which will also
include estimated delivery times.
We also charge a handling fee to cover our manual labor
and material costs to pick and pack your order for shipping.
There is one handling fee regardless of the number of
items shipped.
What if I'm not home to
receive my package? (U.S.A. only)
If a USPS carrier attempts to make a delivery when no
one is home, the package may be put in safe place, such
as a milk box, porch or garage. Otherwise, the carrier
will leave a delivery notice indicating where and when
you can pick up your package — typically at your
local post office.
We'll gladly accept orders from many countries around
the world. Here are just a few things to keep in mind:
·
All prices are in US dollars ($USD)
·
Orders placed from outside of
the United States may be subject to additional taxes,
levies, and tariffs as required by your local or
federal taxing authority. We do not accept responsibility
for these charges.
·
Official Customs Agents may open
international orders to review their contents.
Please note that if you choose 'First-Class
Mail International' as your shipping option, then your
order can take up to 60 days (45 business days) to arrive
and we will not be able to put in a claim until after
that time if it has gone missing.
We ship to the following countries:
Please click here
to contact PopIconTees.com if your country is not listed.
o Argentina
o Aruba
o Australia
o Austria
o Bahamas
o Barbados
o Belgium
o Bermuda
o Brazil
o British Virgin Islands
o Canada
o Cayman Islands
o Chile
o Costa Rica
o Cyprus
o Denmark
o Dominican Republic
o Fiji
o Finland
o France
o Germany
o Gibraltar
o Greece
o Greenland
o Hungary
o Iceland
o Ireland
o Israel
o Italy
o Jamaica
o Japan
o Liechtenstein
o Luxembourg
o Malta
o Mexico
o Monaco
o Netherlands
o Netherlands Antilles
o New Zealand
o Norway
o Poland
o Portugal
o South Africa
o Spain
o Sweden
o Switzerland
o Trinidad and Tobago
o United Kingdom
o United States Of America
o Vatican City
We ship in accordance to the Terms and Conditions of the
United States Postal Service, but in accordance with current
Federal policies, deliveries to a few nations subject
to various federal trade restrictions are not available.
Customers who attempt to place an order from these nations
will be contacted accordingly.
IMPORTANT NOTICE: Orders placed from outside of the United
States may be subject to additional taxes, levies, and
tariffs as required by your local or federal taxing authority.
Any fees levied against your order are the sole responsibility
of the customer and failure to pay these fees may prevent
your shipment from entering your country. PopIconTees.com
bears no responsibility and does not pay for these fees
and taxes and encourages you to contact your local taxing
authority prior to placing the order.
Should you receive a damaged or defective item from PopIconTees.com,
you may return it for a full refund or exchange. Claims
must be made within 30 days of receiving
order.
All returned merchandise must include all original factory
packaging, materials, and/or documentation. Please use
caution when unpacking your order. We are not responsible
for items damaged in unpacking.
Merchandise returned to us in new condition (unused and/or
unopened) will be refunded the full purchase price, less
shipping and handling charges.
Washed and/or worn clothing is not returnable.
All return requests must shipped back within 30 days.
If you're returning a package because it arrived damaged
or because you received the wrong item, you will not be
charged a return shipping fee.
Our return
policy is simple:
Clothing worn or washed can not be returned, all other
products may be returned provided they are in original
packaging, unused, and undamaged.
All returned items will be refunded the value of the product
only less a $2.00 restocking fee. Upon receiving your
goods, and provided they are in "as new" condition, we
will refund your credit card and send you an e-mail notification
accordingly.
Please click here
to contact PopIconTees.com about returning your order. When completing this form, select "Returns and refunds"
from the "Subject" drop-down menu.
If you received a wrong or damaged item and need to exchange
it for the same item, then
please click
here
to contact PopIconTees.com to request a replacement.
You will not be charged a return shipping fee.
If you would like to exchange an item for a different
one, please return the original item and place another
order for the item you wish to purchase. You will be refunded
your original purchase price less a $2.00 per order restocking
fee once we receive the item.
Please
click here
to contact PopIconTees.com for return instructions.
Please note, it takes 3-5 business days to process
returns once they arrive at our fulfillment center.
Our return policy is simple:
Clothing worn or washed can not be returned, all other
products may be returned provided they are in original
packaging, unused and undamaged.
If my package has not arrived in a reasonable
amount of time what do I do?
The USPS has periodical delays in their shipping times
due to do holidays, adverse weather or terrorist threats.
If you choose 'First-Class Mail International' as your
shipping option, then your order can take up to 60 days
(45 business days) to arrive and we will not be able to
put in a claim until after that time if it has gone missing.
If you think the delivery of your package is unreasonably
late then,
please click here
to contact PopIconTees.com about tracking your package.
Undeliverable packages
Occasionally packages are returned to us as undeliverable.
When the carrier returns an undeliverable package to us,
we issue a refund (excluding shipping charges).
We are unable to re-ship orders that are returned to us
as undeliverable. If you would still like to purchase
items that were undeliverable, you are welcome to place
a new order on our web site.
If you suspect your order cannot be delivered as addressed
and you have not received confirmation of its return or
refund after 4 weeks from the estimated delivery date,
then,
please click here
to notify PopIconTees.com about package delivery.
Why was my package undeliverable?
Our carriers may deem a package undeliverable for one
of the following reasons:
·
Incorrect address. If the address
is incorrect or outdated, the carrier or the unintended
recipient typically returns the package to us. Please
double-check your address carefully when placing
a new order. If an APO or FPO address is entered
as an international address, the package will not
reach its destination. Please click here
for instructions on how enter an APO and FPO address.
·
Address format. If a post office
box address or P.O. Box was entered in a format
our system does not recognize, the package may be
shipped through a carrier that cannot deliver to
a post office box. To ensure that such packages
are routed through the proper carriers, please enter
the box number as "PO BOX" followed by the number.
·
Other address problems. If the
order is being shipped to a prison, there may be
delivery restrictions associated with the items
or shippers. These restrictions are determined by
the penitentiary and may vary. In rare cases, it
is also possible that the address label became illegible
during the shipping and handling process.
·
Failed delivery attempts. Most
of our carriers make three attempts to deliver a
package. Packages that contain more than $400 of
merchandise will always require a signature; otherwise,
it is generally up to the driver's discretion to
determine whether a signature is required. If the
driver feels it is best to obtain a signature and
no one is present to accept the delivery after three
attempts, the package will be returned to us.
·
Refused by recipient. If a person
is receiving a gift and not expecting a gift, they
may refuse the package if they believe it was sent
to them in error. If you still want to send these
items, you may want to let the recipient know that
a surprise is on the way.
Entering
APO and FPO addresses Having trouble entering an APO or FPO address
on our order form? Following these steps should help:
·
Enter the recipient's full name
and address in the relevant fields.
·
Enter "APO" or "FPO" in the "City"
field.
·
Enter "AE" in the "State/Province/Region"
field if the recipient is stationed in Europe, Canada,
Africa, or the Middle East. Enter "AA" if the recipient
is stationed in the Americas. Enter "AP" if the
recipient is stationed in Asia or the Pacific. Regardless
of where the recipient is stationed, select "United
States" from the "Country" drop-down menu.
·
Following these steps will ensure
that you're charged the correct shipping amount
and that your order will be delivered in a timely
fashion. All shipments to APO/FPO addresses are
sent via U.S. Priority or First Class Mail. We estimate
3 to 5 business days for delivery once the order
has been shipped; however, some destinations may
take longer.
We have payment options to suit everyone. All prices are
in US dollars ($USD).
Credit cards:
MasterCard and Visa are accepted through PopIconTees.com
secure on-line credit card payment processing company,
Moneris
Solutions. There are two ways to pay with your credit
card.
PayPal: We also accept all types
of PayPal
payments. PayPal accepts all major credit cards and does
not require registration to use.
Note:
All credit card information is securely and confidentially
processed by our payment processors (Moneris Solutions
or Paypal). Your credit card information is not stored
on our server and we do not have access to your credit
card information. Every purchase that you make from us
requires that you completely fill out the customer and
shipping details form when you go through the checkout
procedure.
Tip: If you click
the "Remember me" checkbox the first time you
fill out the order and shipping details form, then the
next time you purchase from us, the form will be automatically
completed with your details.
Mail-in:
You can still pay the "old fashion" way, by
mailing in a payment to PopIconTees.com. Send us your
order by e-mail or by faxing in a completed Manual
Order Form
and then send your payment to PopIconTees.com by regular
mail. Simply follow the steps below to place an order
and mail-in your payment for it.
1.
E-mail PopIconTees.com all the
details of your order to info@thechestore.com,
making sure to include your name, full shipping
address, telephone number, and e-mail address, along
with all the order details, including product ID,
description, size, and quantity, or,
When we have received your e-mail
order or your order form, we will reply by e-mail
within 24 hours (during the business week) with
the shipping costs and to finalize your order.
4.
If you approve the final costs
in our e-mail, then mail in your payment, made out
to The Che Store, to the address given at the top
of the form.
You may pay by one of the following ways:
·
Money Order
— gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note:
Actual M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International
Postal Money Order — gets you
immediate shipping, but please make sure it's
the PINK M.O.
(for international), not the green
M.O. (for U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail
or the order form with all your details.
5.
We will fill your order and ship
it within 24 hours (during the business week) of
receiving your payment.
6.
PopIconTees.com immediately sends
an order details confirmation to your e-mail address.
Please retain this as you may need the information
in it should you need to enquire about your order.
·Can I pay without a credit card? —
mail-in payment
Yes. You can still pay the "old fashion" way,
by mailing in a payment to PopIconTees.com. Send us your
order by e-mail or by faxing in a completed Manual
Order Form
and then send your payment to PopIconTees.com by regular
mail. Simply follow the steps below to place an order
and pay for it without a credit card.
1.
E-mail PopIconTees.com all the
details of your order to info@thechestore.com,
making sure to include your name, full shipping
address, telephone number, and e-mail address, along
with all the order details, including product ID,
description, size, and quantity, or,
When we have received your e-mail
order or your order form, we will reply by e-mail
within 24 hours (during the business week) with
the shipping costs and to finalize your order.
4.
If you approve the final costs
in our e-mail, then mail in your payment, made out
to The Che Store, to the address given at the top
of the form.
You may pay by one of the following ways:
·
Money Order
— gets you immediate shipping.
·
Western Union M.O.
— gets you immediate shipping. (Note:
Actual M.O. must be mailed in.)
·
Certified Check
— gets you immediate shipping.
·
U.S. International
Postal Money Order — gets you
immediate shipping, but please make sure it's
the PINK M.O.
(for international), not the green
M.O. (for U.S.A.).
(Note: we do NOT accept any non-certified
funds, including personal checks.)
Please make sure to INCLUDE a copy of the e-mail
or the order form with all your details.
5.
We will fill your order and ship
it within 24 hours (during the business week) of
receiving your payment.
6.
PopIconTees.com immediately sends
an order details confirmation to your e-mail address.
Please retain this as you may need the information
in it should you need to enquire about your order.
PopIconTees.com has been designed to flow much like a
traditional retail environment, complete with departments
featuring all your favorite products. In addition to our
departments, we have a quick-search facility, located
near the top of each page, that enables you to search
for specific terms. For instance, if you recall seeing
a Led Zeppelin "Stairway To Heaven" shirt, simply
type "Let It Be" into the search box and then click on
the submit search button. You'll be shown a search results
page with quick and easy links to the item(s) you are
looking for.
Details/Checkout
